Privacy Policy

Feeling Good Therapy ("we", "our", "us") respects the privacy of users visiting our website. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information provided through our website and services.

This policy is prepared in accordance with applicable laws of India including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

1. Jurisdiction

This Privacy Policy shall be governed and interpreted in accordance with the laws of India. Any disputes arising from the use of this website or services shall be subject to the jurisdiction of the courts located in the state or city where the merchant operates its business.

Users accessing this website from outside India acknowledge that their data will be processed and stored in accordance with the laws of India.

2. Customer / User Information Collection

We may collect the following types of information from users:

• Personal Information: Name, email address, and phone number provided when contacting us or booking therapy sessions.
• Booking Information: Selected therapy service, preferred session date and time, and consultation mode.
• Communication Information: Messages or information voluntarily shared via contact forms, email, or WhatsApp.
• Technical Information: IP address, browser type, device information, and browsing data collected automatically for system administration and security purposes.
• Payment Information: Payments are processed through secure third-party payment gateways such as Razorpay or Paytm. We do not store debit card, credit card, banking, or UPI details on our servers.

3. Use of Information

The information collected may be used for the following purposes:

• Scheduling and managing therapy sessions
• Sending booking confirmations and reminders
• Providing customer support
• Improving website functionality and user experience
• Maintaining internal administrative records
• Complying with legal and regulatory obligations under Indian law

4. Third Party Disclosure

We do not sell, trade, or rent users' personal information to third parties.

However, limited information may be shared with trusted third-party service providers only when necessary for operational purposes such as:

• Payment gateway providers (e.g., Razorpay or Paytm)
• Website hosting and technical service providers
• Legal or regulatory authorities when required by law

These third parties are obligated to maintain confidentiality and use the information only for the specific services they provide.

5. Information Protection

We implement reasonable technical and organizational security measures to protect personal information from unauthorized access, misuse, alteration, or disclosure.

Security practices may include:

• Secure server infrastructure
• Encrypted communication where applicable
• Restricted administrative access
• Regular monitoring of systems for vulnerabilities

While we strive to use commercially acceptable means to protect user information, no method of transmission over the Internet is completely secure.

6. Rights of Users

In accordance with applicable data protection laws in India, users have the following rights:

• Right to access personal information stored by us
• Right to request correction of inaccurate information
• Right to request deletion of personal data where legally permissible
• Right to withdraw consent previously given for data processing

Requests regarding personal data can be submitted using the contact information provided below.

7. Cookies Policy

Our website may use cookies and similar technologies to ensure proper functioning of the website and improve user experience.

Cookies may be used to:

• Maintain secure user sessions
• Analyze website usage and performance
• Store user preferences

Users can disable cookies through their browser settings; however, certain features of the website may not function properly if cookies are disabled.

8. Data Retention

Personal data, booking records, and transaction details may be retained for a reasonable period as required for operational, legal, accounting, or regulatory purposes under applicable laws in India.

9. Updates to this Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the revised "Last updated" date.

10. Contact Information

For privacy related concerns or requests regarding your personal data, please contact:

Email: info@feelinggood.co.in
WhatsApp: +91 73046 98108